Fireside Chat: Value, the Output Metric
Here’s the fourth in the series of fireside chats, and with this one we’re back in front of the fire again.
This brief video is a follow-on to the metrics video, expanding on the idea of delivering value — the output metric — rather than just hours.
There’s increasing movement toward selling something other than hours in the legal profession — but it’s still a ripple rather than a big wave. I believe that will change over time, and I think this may be the year that alternative fees finally “cross the chasm,” in Geoffrey Moore’s terminology. That’s not quite Malcolm Gladwell’s tipping point, but next year…. Maybe. People have been saying “it’s almost here” for years.