Mark Hermann (Aon Chief Counsel) writes this morning about compliance training.
What’s compliance training for?
No, that’s a serious question. I’ve asked that question of a number of Chief Compliance Officers, GCs, etc.1 I’ve rarely gotten a straight answer.
Let’s say – hypothetically, of course – you could have a one-question compliance test featuring either [...]
Today’s NY Times has a story on how El Paso schools lived up to the project management maxim “you get what you measure.”
(Note: It’s the NY Times and thus has a potential paywall.)
There have been too many stories of now school districts, feeling pressured to meet No Child Left Behind goals, manipulated the [...]
A recent “Facts and Figures” in Inside Counsel is a great example of meaningless metrics.
(As far as I can tell with a couple of minutes of investigation, the chart is included only in the print version, June issue; I can’t spot it on line.)
They title it “an inside look at the numbers that [...]
The Chicago Trib has a story about someone suing Sears over the power and capacity of a wet/dry vacuum.
(The picture accompanying the story shows a lawnmower, not a wet/dry vac. Um… hello? One cuts things, the other cleans them up.)
The lawsuit claims two things:
 The appliances can generate, in some instances, only [...]
Malcolm Gladwell has revisited the idea of law school rankings. He adds affordability to the mix.
(The link is to a Wall Street Journal law blog about Gladwell’s article. The blog complains that the article is hidden behind a paywall, which is why I’m not linking directly to it. The blog doesn’t note the irony [...]
Project managers should have a copy of the classic How to Lie With Statistics on their shelf.
Darrell Huff’s book is still relevant over 55 years later — and still a good (and quick!) read. Huff describes ways in which statistics — metrics, in today’s project management parlance — can mislead. More specifically, he [...]
Yesterday I wrote about correlation and causality, and the misuse of statistics.
Today let me share an inside tip about the easiest way to increase client satisfaction (CSat, pronounced “SEE-sat”) scores.
On your initial survey, use the following scale:
Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Now when you do the next survey, [...]
I speak and write often about improper metrics — substitute metrics, off-target metrics, metrics that don’t drive behavior, and so on.
Just as common, however, is the misuse of statistics.
I came across an item in the Wall Street Journal Law Blog this morning that demonstrates one common statistics-based error. They report on an ABA [...]
Bruce MacEwan (Adam Smith, Esq.) asked a good question the other day: What is the one line item that appears on virtually every corporation’s balance sheet but not a single law firm’s?
The answer: retained earnings.
An upset — and I think inaccurate — post in Above the Law this morning made me think of [...]
In reading the various posts around the web by those attempting to move into the field of Legal Project Management — “get it while it’s hot,” I suppose — I am as surprised by what’s omitted as by what’s misstated.
I want to take on a few of those items in the next couple of [...]